Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Providing support to a residential services team as the subject matter expert and real-time troubleshooter for customers in need.

• Responding to inquiries regarding products, service needs, billing, and transactions through a high volume of incoming calls.

⛳️ Requirements

• A strong communicator who recognizes the significance of listening and demonstrating empathy.

• Problem-solving abilities and a dedication to ensuring customer satisfaction.

• Prior experience in customer service.

• Familiarity with basic office equipment and Office 365.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for Pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave including Vacation and Sick Leave.