Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Accelerate the claims application process for customer service.

• Ensure proper assignment of cases.

• Serve as a liaison for customers, directing them to the appropriate contact.

• Allocate new claims to the suitable claims handler.

• Precisely input verbal and written application details into the claims management system.

• Reach out to customers regarding necessary documentation, timelines, and claim updates.

• Clearly and professionally communicate all elements of the claims process.

• Engage in and uphold a quality service culture within the Customer Service Team.

• Contribute to the organization's quality initiatives.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Preferred: One (1) year of clerical or customer service experience, or an equivalent combination of education and experience.

• Exceptional oral and written communication skills.

• Proficiency in PC usage, including Microsoft Office applications.

• Strong customer service abilities.

• Excellent organizational skills.

• Good interpersonal skills.

• Capability to work collaboratively in a team setting.

• Ability to meet or surpass Performance Competencies.

• Regular attendance during scheduled work hours is essential.

• Capacity to manage multiple priorities concurrently and meet deadlines.

• Proficient keyboarding skills.

• Ability to hear, see, and speak effectively.

🏝️ Benefits

• Balance between work and personal life.

• Supportive and caring workplace culture.

• Commitment to diversity, equity, and inclusion.

• Reasonable accommodations provided when applicable and appropriate.