Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handling incoming phone calls and delivering outstanding customer support

• Addressing customer inquiries and feedback through telephone, email, Live Chat, and SMS with efficiency and professionalism

• Tasked with investigating and resolving complaints to guarantee customer retention and satisfaction

• Following up on all written communications and escalating issues to the customer service manager on duty as needed

• Coordinating and collaborating with other departments to ensure effective problem resolution, while working alongside fellow customer service team members to foster an environment of customer satisfaction

⛳️ Requirements

• Proficient in Microsoft Word and Excel

• Ability to type 50+ words per minute

• Over 1 year of experience in Customer Service, help desk, or call center settings (preferred)

• Ability to type 60+ words per minute (preferred)

• Familiarity with website navigation (preferred)

🏝️ Benefits

• Capability to work independently in a virtual setting

• Must be accessible and available via telephone, email, and instant messaging during work hours

• Ability to consistently meet established productivity standards

• Must possess a dedicated, quiet workspace free from distractions, including an appropriate work surface (desk suitable for a laptop and monitor)

• Reliable internet connection with a speed of 50 Mbps or higher via Ethernet (Wi-Fi is not allowed)

• Ability to allocate the majority of your internet bandwidth for work purposes (must avoid sharing bandwidth with others, particularly for activities that heavily consume bandwidth)