This is a fully remote position, open to applicants in California.

📋 Description

• Handling incoming phone calls and delivering outstanding customer support

• Addressing customer inquiries and feedback via telephone, email, Live Chat, and SMS with efficiency and professionalism

• Responsible for investigating and resolving issues to ensure customer retention and satisfaction

• Following up on all written communications and escalating to the on-duty customer service manager as needed

• Collaborating and coordinating with other departments to achieve problem resolution and working alongside fellow customer service team members to foster an environment of customer satisfaction

⛳️ Requirements

• Proficiency in Microsoft Word and Excel

• Ability to type at least 50 words per minute

• Minimum of 1 year experience in Customer Service, help desk, or call center roles

• Capable of typing at least 60 words per minute

• Familiarity with website navigation

🏝️ Benefits

• Opportunity to work independently in a virtual setting

• Must be accessible and available via telephone, email, and instant messaging during work hours

• Commitment to meeting established productivity standards consistently

• Requirement of a dedicated, quiet, and distraction-free workspace, including a suitable work surface (desk that can accommodate a laptop and monitor)

• Reliable internet connection with a speed of 50 Mbps or higher using an Ethernet connection (Wi-Fi is not allowed)

• Capacity to utilize the majority of your internet bandwidth for work (must avoid sharing bandwidth with others, especially for high-bandwidth activities)