Customer Service Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Assist and foster trust with clients by addressing their individual needs while also presenting additional product offerings.

• Address customer inquiries and insurance policy requirements by responding to questions about coverage, rates, billing concerns, and conducting general policy reviews while promoting supplementary products.

• Leverage your knowledge of Progressive products and services to guarantee suitable insurance coverage through benefit selling (no cold calling involved!).

• Provide care for customers recently involved in accidents by showing empathy while facilitating the creation of new claim reports; you will also suggest additional products to these customers.

⛳️ Requirements

• Two years of post-secondary education or equivalent.

• Alternatively, two years of pertinent work experience.

• For sales roles only: Property & Casualty license; if not already licensed, you will have the chance to obtain it during training (and must stay compliant with licensing regulations as an employee).

• Bilingual positions are available; fluency in Spanish (both spoken and written) is required.

🏝️ Benefits

• 401(k) plan with a dollar-for-dollar company match up to 6%.

• Comprehensive medical, dental, and vision coverage, including complimentary preventive care.

• Wellness and mental health initiatives.

• Flexible spending accounts for healthcare, health savings accounts, and life insurance options.

• Paid time off.

• Paid and unpaid sick leave as applicable, along with short and long-term disability benefits.

• Parental and family leave, as well as military leave and pay.

• A diverse, inclusive, and welcoming workplace culture supported by Employee Resource Groups.

• Opportunities for career development and tuition assistance.