Customer Service Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Deliver routine service assistance to PNC clients who reach out to the Customer Care Center.

• Interact directly with customers, along with internal and external service partners to efficiently address issues, inquiries, and service requests.

• Address customer service questions and concerns, suggesting suitable solutions.

• Uphold high standards of customer satisfaction in alignment with PNC's core values.

• Record customer interactions and finalize service requests to reduce customer effort or the need for additional actions.

⛳️ Requirements

• Typically less than 1 year of relevant experience.

• A dedicated and confidential workspace with a door that can be closed for privacy.

• High-speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 Mbps download and upload speeds.

• Proficient in the values and practices that prioritize customer needs and satisfaction in all business decisions.

• Capability to effectively manage risks associated with business objectives and activities.

🏝️ Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature).

• Dental and vision options.

• Life insurance for employees and their spouses/children.

• Short and long-term disability protection.

• 401(k) plan with PNC match.

• Pension and stock purchase plans.

• Dependent care reimbursement account.

• Back-up child/elder care support.

• Reimbursement for adoption, surrogacy, and doula services.

• Educational assistance, including fully covered select programs.

• A comprehensive wellness program featuring financial incentives.

• Maternity and/or parental leave.

• Up to 11 paid holidays each year.

• 9 occasional absence days each year.

• Between 15 to 25 vacation days each year, depending on career level and years of service.