Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address all borrower inquiries regarding existing mortgage loans received through inbound and outbound calls.

• Handle inbound calls from borrowers related to their accounts.

• Investigate customer concerns and strive towards resolution.

• Update the servicing system with appropriate notes and comments.

• Complete follow-up tasks to ensure customer satisfaction and resolution.

• Perform miscellaneous duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• General call center experience is preferred.

• Experience in loan servicing is a plus.

• Strong customer service skills are essential.

• Ability to solve problems effectively.

• Capability to work in a fast-paced environment.

• Proficiency in multi-tasking and effective time management.

• Experience with Microsoft Windows applications is required.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive team environment.