Customer Service Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Delivers professional and courteous customer service by establishing effective communication with both internal and external customers through email, mail, or telephone.

• Responds to patient phone inquiries, efficiently resolving issues in a single call.

• Initiates ARR inquiries as necessary and returns calls once ARR is addressed to ensure issue resolution in one interaction.

• Immediately reports payments received from collection agencies.

• Creates correspondence to address and resolve customer disputes.

• Maintains accurate records of every phone conversation.

• Takes on additional tasks as assigned by the Customer Service Lead, Customer Service Supervisor, Regional Business Manager, or Executive Team.

• Expected to adhere to scheduled call center hours as determined by the CSR Supervisor.

⛳️ Requirements

• Background in the medical billing sector.

• Proficiency in computer operating systems, specifically Windows 7 or Windows 10.

• Familiarity with computer software applications within the Microsoft Office Suite.

• Competence in typing and utilizing a 10-key pad accurately.

🏝️ Benefits

• Health insurance

• Flexible work arrangements