Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Support patients in addressing billing concerns, managing complaints, and establishing payment plans.

• Respond to incoming calls from patients regarding their bills.

• Record customer complaints, issues, and interactions in the designated systems.

• Achieve performance targets set by the management team.

• Carry out additional tasks as required and assigned by the supervisor.

⛳️ Requirements

• High school diploma or equivalent (GED).

• Previous experience in customer service or call center environment is preferred.

• Excellent communication and de-escalation abilities.

• Proficient in navigating multiple systems simultaneously.

• Dependable attendance is essential.

• Must successfully pass a 7-year background check and drug screening.

• High-speed internet connection (DSL/Cable) with speeds exceeding 100 Mbps is required.

🏝️ Benefits

• Comprehensive 100% Paid Training.

• 401(k) matching contributions.

• Paid Time Off (PTO) – Up to 10 days in your first year!

• 8 Paid Holidays – Including your birthday!

• Employee Referral Program.

• Employee Assistance Program (EAP).

• Opportunities for Growth & Continued Training.

• Dental & Vision insurance options.

• Health insurance coverage (including Long & Short-Term Disability).

• Company-Paid Life insurance.