Customer Service Representative

This is a fully remote position, open to applicants in Alaska, +3 more states.

📋 Description

• Deliver exceptional service by accurately and respectfully addressing telephonic, written, and electronic inquiries.

• Oversee a high-volume call center operation.

• Respond to inquiries related to benefits, eligibility, claim status, claim disposition, and more.

• Navigate through multiple system applications/screens and utilize various resources and tools to provide responses.

• Record all inquiries and the actions taken using software applications.

⛳️ Requirements

• High School diploma or GED equivalent required.

• At least 1 year of prior customer service experience.

• Capability to thrive in a fast-paced, high-demand, structured service-oriented environment.

• Exceptional verbal, written, and interpersonal communication abilities.

• Proficient in effectively resolving issues in diverse situations in a timely manner.

• Strong reasoning and analytical skills are essential.

• Ability to apply common sense understanding to follow instructions provided in oral, written, or diagram form.

• Flexible and open to ongoing process improvements.

• Capacity to learn new/proprietary systems, adapt to various system platforms, and effectively utilize MS Excel/Word.

• Must have a private, dedicated workspace that is free from distractions and has secure, consistently reliable high-speed Internet.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.