Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle 70-90 incoming phone calls daily, delivering outstanding customer service.

• Respond to customer emails swiftly, addressing inquiries and concerns in a professional manner.

• Support other departments with policy procedures and modifications.

• Assist pet owners in understanding their coverage and available options.

• Evaluate claims and manage new and existing policies.

• Work collaboratively with team members to foster a supportive and efficient workplace.

• Share expertise and resources with colleagues.

• Manage emotionally challenging, intense, and stressful interactions.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Strong mental and emotional resilience; capable of managing difficult customer interactions with patience and professionalism.

• Exceptional interpersonal and communication skills, including empathy and the ability to build rapport with customers.

• Flexibility and ability to multitask in a fast-paced, demanding environment.

• Previous experience in a customer service role, ideally within a call center.

• Basic technical proficiency and comfort with navigating multiple software applications across various screens.

• A sincere desire to positively impact customers’ experiences and assist them in resolving their concerns.

• Availability for the M-F 11:30am-8:00pm and Saturday 10:00am-2:00pm EST shift.

• Willingness to complete six weeks of training.

🏝️ Benefits

• Comprehensive full medical, dental, and vision insurance.

• Basic life insurance provided at no cost to employees.

• Company-paid short-term and long-term disability coverage.

• 12 weeks of fully paid parental leave.

• Health Savings Account (HSA) available.

• Flexible Spending Accounts (FSA) offered.

• Retirement savings plan provided.

• Personal paid time off.

• Paid holidays and a company-wide wellness day off.

• Paid time off to volunteer at nonprofit organizations.

• Pet-friendly office environment.

• Commuter benefits available.

• Group pet insurance offered.

• On-the-job training and skills development opportunities.

• Employee Assistance Program (EAP) provided.