Customer Service Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Provide timely and professional responses to patient inquiries through phone, email, chat, and text.

• Assist patients with inquiries regarding their accounts, updates on orders, and guidance through the treatment process.

• Collaborate with clinical, pharmacy, and fulfillment teams to ensure a smooth patient experience.

• Accurately record all customer interactions within internal systems.

• Address issues with empathy while ensuring a high level of customer satisfaction.

• Achieve performance targets related to response times, quality, and patient experience.

⛳️ Requirements

• A minimum of 2 years of customer service experience is required, ideally in healthcare, telehealth, medical offices, or a pharmacy setting.

• Exceptional verbal and written communication abilities.

• Strong problem-solving skills and meticulous attention to detail.

• Comfortable operating in a fast-paced, remote work environment.

• Capability to multitask while maintaining a positive and professional attitude.

• Proficiency in using computers and customer support platforms.

• Preferred experience in healthcare, telehealth, or wellness sectors.

• Familiarity with EMR, CRM, or ticketing systems.

• Experience providing support to patients in a remote setting.

• Knowledge of GLP-1 medications, hormone replacement therapy (HRT), peptides, or wellness programs.

🏝️ Benefits

• Competitive salary

• Comprehensive benefits package including Health, Dental, and Vision coverage

• Fully remote work opportunity

• Paid time off and company-recognized holidays

• Career advancement opportunities within a rapidly growing company

• Exposure to cutting-edge therapies in wellness and longevity