Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver inbound customer service support via phone and email.

• Address customer inquiries by investigating the status of work requests and ongoing projects.

• Collaborate with various departments to ensure service delivery is met.

• Generate work orders, specifying the description, required trade skills, priority, location, requestor, and contact details.

• Monitor and facilitate the resolution of customer issues and ensure follow-up is conducted.

• Maintain continuous communication with internal clients to guarantee follow-through on services.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Experience in a maintenance setting.

• Proficient in speaking, reading, and writing English fluently.

• Background in customer service within a contract service industry.

• Strong computer skills and effective verbal communication abilities.

• Exceptional organizational skills.

• Capability to remain calm and professional when managing challenging calls.

• Ability to exercise sound judgment and decision-making skills.

• Must be self-driven, resilient to stress, and capable of working under pressure.

• Familiarity with Office 365 applications.

🏝️ Benefits

• Health, vision, and dental insurance.

• Flexible spending accounts.

• Health savings accounts.

• Retirement savings plans.

• Life and disability insurance programs.

• Paid and unpaid time off from work.