Customer Service Representative

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Call center representatives handle various call types aimed at assisting residents of Kentucky with an array of health benefits.

• Call types encompass password resets, application status inquiries, and application intake/updates.

• Support customers in utilizing the government’s online application platform.

• Manage multiple systems to input data and read/interpret information accurately for the caller.

⛳️ Requirements

• At least 1 year of experience in High Volume Call Centers is required.

• A minimum of 1 year of Customer Service experience is necessary.

• High School diploma or GED is essential.

• Background and drug screening is mandatory.

• Must be able to adhere to a designated break and lunch schedule.

• Strong typing and grammar skills are required.

• Proficient computer navigation skills are necessary.

• Exceptional customer service skills are a must.

• Excellent phone etiquette skills are essential.

• Reliable internet access is required.

• A quiet work environment, free from distractions, is needed.

• Candidates must reside in the State of Kentucky for this role.

🏝️ Benefits

• Equipment will be provided.

• Paid training is available.

• Comprehensive benefit options are offered.

• Opportunities for career growth are available.