Customer Service Representative

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Respond to incoming phone calls to assist borrowers in managing their student loans.

• Provide answers to inquiries while complying with all Federal, State, and local regulations.

• Comprehend and convey the various types of deferment and forbearance options.

• Gather information from borrowers to determine the most effective guidance for resolving their issues.

• Collaborate with student loan borrowers, client representatives, and Federal Student Aid.

• Resolve borrower concerns independently, escalating any issues beyond the employee's control to a supervisor.

• Build and maintain professional relationships with both internal and external customers.

⛳️ Requirements

• High School Diploma.

• Experience in a call center is preferred but not mandatory.

• Familiarity with student loans is advantageous.

• Basic proficiency in MS Word and Excel.

• Previous experience in data entry and system management.

• A comprehensive background check will be conducted.

🏝️ Benefits

• Reasonable accommodations will be made available to qualified individuals with disabilities.