Customer Service Representative 1

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver information and support to providers, agents, policyholders, and others by addressing telephone inquiries from CHCS third-party administrator clients, including Medicare Supplement and Life Policies.

• Provide accurate information on various insurance inquiries by accessing and updating data within the company's software system while adhering to response standards.

• Offer service and follow-up on insurance inquiries by researching company records to gather the information requested by customers, performing routine transactions, and retrieving results from an online terminal.

• Maintain a comprehensive understanding of all company products and services.

• Ensure compliance with company regulations concerning privacy, confidentiality, and protected health information.

• Communicate in writing and verbally with policyholders, agents, providers, and others regarding the status and resolution of inquiries.

• Initiate and complete Call Tracks, checklists, and other clerical tasks as needed.

• Exhibit the ability and flexibility to work various shifts as required.

⛳️ Requirements

• High school diploma or general education degree (GED) is required.

• A minimum of six months of relevant call center experience and/or training.

• An associate's degree is preferred.

• Experience with Long Term Care Insurance is preferable in a call center environment.

• Two years of related call center and customer service experience.

• Ability to read and understand simple instructions, short correspondence, and memos.

• Ability to compose simple correspondence.

• Intermediate computer skills are necessary.

• Proficiency in basic math and English spelling and grammar skills.

• Skills in customer service, integrity/honesty, oral communication, motivation, and organizational/planning capabilities.

• Capable of typing at a speed of 30 wpm with a 95% accuracy rate.

🏝️ Benefits

• Ability to pass background screening and drug tests before and after hiring, including THC.

• Verification of high school diploma, GED, or college diploma upon request.

• Timely responses from three professional references.

• A dedicated remote work environment free from background noise, interruptions, and desk clutter.

• Reliable internet connection and access to a smartphone for Multi-Factor Authentication and communication purposes.