Customer Service Professional – Inbound

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to and manage phone calls along with other customer service responsibilities in a prompt, professional, and courteous manner.

• Assess the needs of each caller and determine the next appropriate steps.

• Precisely document every call and its outcome in Rescue Net Billing.

• Recognize situations that warrant transferring or escalating a call.

• Execute all job responsibilities, phone calls, and interactions with utmost professionalism and respect.

⛳️ Requirements

• High School Diploma.

• Knowledge of Medicare, Medicaid, commercial, and patient reimbursement/billing, as well as HIPAA regulations.

• Strong, effective, and professional communication skills, both written and verbal.

• Ability to collaborate efficiently with multi-departmental and diverse teams.

• Proficient typing and data entry abilities.

• Capability to learn, comprehend, and adhere to specific client requirements.

• Highly organized with a proactive approach, adept at managing time and prioritizing tasks with minimal supervision.

• Detail-oriented.

🏝️ Benefits

• Flexible Scheduling.

• Career development plans.

• Weekly wellness seminars.

• Comprehensive benefits package.

• Remote opportunities.

• All necessary equipment provided.