Customer Service Operations Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire delivery process from booking to successful drop-off, including all intermediary steps.

• Offer exceptional support to our customers and drivers through chat and phone interactions.

• Coordinate with pickup and drop-off contacts to ensure the smooth and successful completion of deliveries.

• Provide operational insights and identify challenges for the team to enhance logistics efficiency.

⛳️ Requirements

• A fun personality, a positive outlook, and a strong willingness to learn.

• Strong ability in critical thinking and problem-solving.

• Outstanding written and verbal communication skills.

• Exceptional customer service capabilities.

• Proficient in G-Suite applications (Google Docs, Google Sheets).

🏝️ Benefits

• Health insurance

• Dental

• Vision

• 401K

• Equity compensation grant