Customer Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations and performance of customer service agents

• Oversee, mentor, and train staff to achieve predefined performance benchmarks

• Conduct regular monitoring and evaluations of staff phone interactions

• Address escalated customer issues or complex complaints

• Organize staff training sessions and encourage career advancement

• Monitor and report on key performance indicators and service statistics

• Discover opportunities to streamline processes and enhance service efficiency

⛳️ Requirements

• At least 2 years of experience in Call Center Customer Service

• A college degree or proven professional leadership experience

• Exceptional verbal and written communication abilities

• Highly detail-oriented and well-organized

• Consistently follows through on assignments

• Capable of providing and receiving feedback, including handling difficult conversations

• Proficient in MS Office applications

• Willingness to work flexible hours and shifts

🏝️ Benefits

• Health insurance

• Opportunities for professional development

• Flexible working hours

• Paid time off