Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with our members through phone and email, demonstrating care in every interaction.

• Attend to our members by providing empathy and tailored solutions for their specific needs.

• Work collaboratively with your team to exchange knowledge and best practices.

• Diligently document member interactions and activities.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail environment).

• High school diploma or equivalent qualification.

• Availability for an 8-hour shift within the timeframe of 6am - 8pm.

• A people-centric approach combined with a solution-oriented mindset.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Medical, dental, and vision insurance with HSA and FSA options available.

• Competitive vacation and sick leave, along with dedicated volunteer days.

• Access to wellness resources through our Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursement for eligible educational expenses.

• Discounts for pet care services for your furry family members.

• Financial assistance during challenging times through our Achieve Care Fund.

• A welcoming environment that prioritizes connection and a commitment to diversity and inclusion through our six employee resource groups.