Customer Service Agent – Temporary

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver an exceptional experience to our customers and members.

• Conduct both outbound and inbound calls throughout the assigned shift.

• Offer accurate and comprehensive information to customers and members.

• Demonstrate active listening skills while interacting with customers and members, particularly when they inquire about the purpose of our call.

• Exhibit clear communication skills, both in writing and verbally.

• Acquire general knowledge about the Medicare healthcare sector, including prescription drug plans, vision, and dental enrollments, to effectively engage and educate our customers and members.

• Quickly absorb new information and adapt to new processes with ease.

• Handle escalated calls from customers or members with a calm and professional demeanor when necessary.

• Embrace constructive feedback to support personal success.

• Achieve and/or surpass key performance indicators.

• Maintain a consistently positive and motivating attitude each day, always striving to give your best effort.

⛳️ Requirements

• Must reside in the United States.

• High school diploma or equivalent is required.

• At least 1 year of customer service experience in a call center setting.

• Strong skills in written and verbal communication and relationship building.

• Familiarity and comfort with Microsoft Word, Excel, computer telephony systems, internet use, and other computer tools.

• A genuine desire to assist individuals in a positive and impactful manner.

• Proactive, innovative, and motivated to achieve success.

🏝️ Benefits

• Health, dental, and vision coverage starting on Day One.

• Wellbeing programs available.

• Retirement plans with contribution matching options.

• Generous time off policies.

• Parental leave benefits.

• Opportunities for continuing education and career advancement.