Customer Service Agent

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Handle a high volume of incoming calls promptly

• Adhere to communication protocols tailored for various clients

• Assess customer requirements and offer appropriate solutions

• Capitalize on opportunities to promote additional products

• Foster lasting relationships and actively engage with customers

• Participate in mandatory virtual training sessions and achieve metrics with a minimum of 90%

• Join monthly team meetings

⛳️ Requirements

• High-speed wired internet connection

• Desktop or laptop with a processor of 2.8 GHz dual core or superior

• Acceptable: Intel iSeries or AMD Phenom X2 class processors or better (no Atom, Celeron, Pentium, or Opteron processors)

• USB headset

• Excellent phone and verbal communication abilities

• Some clients may necessitate dual monitors and additional specifications

• Completion of background checks and drug screenings

🏝️ Benefits

• Flexible scheduling options following training

• Collaborative team atmosphere

• Weekly Zoom meetings for aspiring agents