Customer Service Advisor, English Speaker

This is a fully remote position, open to applicants in Mexico.

📋 Description

• In the role of a Customer Service Advisor, you play a crucial part in the Customer Service Department, where your responsibilities include mentoring, reporting to supervisors, addressing customer inquiries and issues, and enhancing strategies and procedures.

• Offer subject matter expertise and clarify procedures to less experienced Customer Service Representatives, guiding them towards achieving set productivity and performance objectives;

• Perform comprehensive research to address intricate customer issues and support managers and supervisors in managing escalated inquiries or complaints;

• Provide constructive feedback and propose ideas for enhancing or implementing processes and tools that positively influence customer service;

• Collaborate with your immediate team and communicate effectively with other departments;

• Exhibit strong interpersonal verbal communication skills to build rapport and trust, convey information clearly, and explain why a particular solution is the best choice;

• Demonstrate effective written communication skills to accurately record activities using proper business writing;

• Possess the ability to deconstruct complex problems into sequential priorities and determine solutions to resolve the entirety of the issue (Analytical, critical, and design thinking);

• Actively seek opportunities to deepen knowledge and enhance personal performance (A desire to learn);

⛳️ Requirements

• You possess strong interpersonal and soft skills;

• You demonstrate excellent communication abilities, both verbal and written;

• You can thrive under pressure in a fast-paced environment;

• You exhibit effective conflict resolution skills;

• You have a critical mindset and sound judgment;

• You possess knowledge of internal procedures and the business model;

• You excel in listening;

• You pay close attention to detail;

• You can wisely prioritize tasks;

• You have strong time management skills;

• You are available to work on rotating shifts;

• You are capable of exceeding customer expectations.

🏝️ Benefits

• A dynamic work environment that fosters growth and development;

• Opportunities for professional advancement and skill enhancement;

• A supportive team culture that values contributions and collaboration.