Customer Service Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• **JOB SUMMARY**

• The Customer Service Representative Administrator will be tasked with managing the administrative responsibilities associated with the customer service process. The success of Dane Street hinges on the contributions of both individuals and teams on a daily basis. We prioritize the well-being of our customers, our colleagues, and Dane Street itself. It is incumbent upon all of us to foster a positive work atmosphere that encourages client satisfaction and results.

• Dane Street’s success hinges on the contributions of individuals and teams every day. We are committed to our customers, each other, and to Dane Street. It is our collective responsibility to cultivate a positive work environment that enhances client satisfaction and outcomes.

• **MAJOR DUTIES & RESPONSIBILITIES**

• - Draft incoming referrals, including demographic details, diagnosis, requested due date, and specialty promptly upon receipt.

• - Accurately and efficiently complete the intake process by finalizing the intake according to established workflow procedures.

• - Manage client emails throughout an 8-hour workday, providing necessary information to the appropriate referral while also delegating/escalating emails to the relevant team member.

• - Support Dane Street’s “Intake” process to ensure that incoming referrals, records, fee schedules, etc., are uploaded into the respective case in a timely manner, with appropriate notifications made.

• - Conduct outreach via emails and calls to clients to gather necessary information and/or medical records for the case to ensure proper management.

• - Request and retrieve medical records from client platforms such as iCase and upload them to the respective referrals. Notify the CSR team upon receipt of medical records.

• - Select and assign incoming referrals, ensuring that the queues are evenly distributed among CSR’s and QA’s.

• - Invoice referrals on the CSR and QA board based on confirmed physician’s fees and client quotes.

• - Assist in auditing referrals with upcoming due dates to verify that the case was processed accurately.

• - Aid in physician outreach and referral assignments when team members are on PTO.

• Other duties and special projects as assigned based on business needs.

⛳️ Requirements

• EDUCATION/CREDENTIALS:

• An Associate’s Degree or Bachelor’s Degree is preferred.

• JOB RELEVANT EXPERIENCE:

• Experience in a healthcare and/or insurance setting is preferred.

• JOB RELATED SKILLS/COMPETENCIES:

• Exhibit exceptional communication skills with a clear understanding of company business lines. Ability to apply critical thinking, manage time effectively, and meet specific deadlines. Proficiency in computer skills and typing is essential.

• WORKING CONDITIONS/PHYSICAL DEMANDS:

• Any lifting, bending, traveling, etc. necessary to perform the job duties listed above. Extended periods of sitting and computer work are required.

• WORK FROM HOME TECHNICAL REQUIREMENTS:

• Must provide and support their own internet services.

• A stable internet connection is a requirement for all work-from-home positions.

• This job description is subject to change at any time.

🏝️ Benefits

• Join our team at Dane Street and take advantage of a comprehensive benefits package designed to support your well-being and peace of mind. We provide a variety of benefits, including medical, dental, and vision coverage for you and your family. Additionally, voluntary life insurance options are available for you, your spouse, and your children. Other voluntary benefits include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you prepare for your future. Apple equipment and a media stipend are provided for your remote workspace.

• ABOUT DANE STREET:

• A fast-paced, Inc. 500 Company with a high-performance culture, seeking innovative forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We offer customized Independent Medical Exams and Peer Review programs that aid our clients in achieving the appropriate medical determination as part of the claims management process.