Customer Reliability Engineer – Infrastructure

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Deliver solutions to clients to ensure their success with our products.

• Diagnose customer environments and actively engage in triaging with clients.

• Take part in the on-call rotation for weekend support.

• Provide insights to the product development teams regarding customer requirements and challenges.

• Develop our monitoring and alerting systems.

• Create and uphold automation to guarantee that daily operational tasks are executed as efficiently as possible.

• Guide the architecture of the products and contribute whenever feasible.

• Manage the customer experience by directly collaborating with clients to prioritize and resolve issues, meet SLAs, and offer “white glove” assistance on their journey to production.

• Collaborate remotely within a fully distributed team.

• Improve and enhance customer documentation.

• Work with cutting-edge technology and multi-cloud implementations.

⛳️ Requirements

• 5 years of experience, ideally with large and complex cloud infrastructures operating at scale.

• 3 years of experience working with Kubernetes.

• Experience managing a production distributed system with at least one major cloud provider (one or more of: AWS, GCP, Azure).

• Strong background in Linux.

• Knowledge of how to operate and monitor issues for distributed systems.

• Prior experience in addressing customer issues (internal or external).

• Excellent communication skills.

• Experience in DevOps or CI/CD methodologies.

• Proficiency in Python scripting.

• Strong troubleshooting abilities.

🏝️ Benefits

• Equity component.

• Comprehensive benefits package.