Customer Implementation and Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the implementation of software solutions for both new and existing clients, ensuring effective deployment and integration of AssetIntel offerings.

• Guide clients through the transition from legacy systems to inspectX, encompassing requirements analysis, project planning, and execution activities.

• Tailor forms, attributes, workflows, reports, and system configurations to align with client-specific needs.

• Supervise user acceptance testing (UAT), go-live processes, and post-launch assistance to facilitate a seamless transition to production.

• Act as the main point of contact for escalated client support inquiries that necessitate advanced troubleshooting, analysis, or coordination.

• Cultivate and sustain strong relationships with clients through regular meetings and continuous communication.

⛳️ Requirements

• Excellent communication skills, capable of establishing rapport with clients and collaborating effectively with internal teams.

• Extensive knowledge of bridge inspection processes, including both NBI and SNBI.

• Proficiency in at least one bridge inspection software (e.g., inspectX, AASHTOWare BrM, or Bentley AssetWise).

• Solid understanding of IT principles with the ability to quickly grasp and utilize tools such as SQL, Postman, and Zendesk.

• Experience in project management, including tracking milestones, coordinating teams, and adhering to deadlines.

🏝️ Benefits

• Remote-First Culture: Work from anywhere in the USA.

• Growth Opportunities: Be part of a growing company in the transportation asset management space.

• Comprehensive Benefits: Market-competitive compensation, performance-based bonuses, and a generous vacation policy.

• Health Insurance: Health insurance to ensure your well-being.

• 401(k) Plan: Save for your future with our employer-supported retirement plan.

• Impactful Work: Help transform how infrastructure is managed and maintained across the U.S. and beyond.