Customer Experience Specialist – Seasonal

This is a fully remote position, open to applicants in New York.

📋 Description

• Serve as the voice and foundation of Novig's user experience.

• Transform high-volume challenges into efficient support solutions.

• Manage live chats and emails via Intercom.

• Address urgent issues during peak sports events.

• Ensure the platform operates seamlessly during critical periods.

⛳️ Requirements

• Excel in fast-paced, high-pressure environments.

• Take responsibility for each interaction.

• Exhibit quick and effective communication skills.

• Be proficient across various communication channels (chat and email).

• Possess technical skills with internal tools.

• Show curiosity and a mindset geared towards improvement.

• Have a solid understanding of sports.

• Be a night owl with availability from Thursday to Monday.

• Demonstrate strong communication abilities.

• Exercise good judgment in high-pressure situations.

🏝️ Benefits

• Full coverage of health insurance premiums.

• Paid holidays.

• Paid sick and safe leave.

• 401(k) with company match.