Customer Experience Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond promptly to inquiries received through the website, phone, and social media channels.

• Engage with homeowners to assess their needs and deliver an outstanding customer experience.

• Evaluate potential opportunities and arrange roofing inspections and estimates.

• Adhere to established call scripts and follow-up protocols.

• Precisely record all customer interactions in the company's CRM systems.

• Reconnect with homeowners who have previously requested estimates or information.

• Reach out to aging leads, past customers, missed calls, and unconverted estimates.

• Assist in transforming current marketing leads into scheduled appointments.

• Represent various Allied Roofing Partners brands with professionalism, urgency, and enthusiasm.

• Foster rapport with homeowners and confidently arrange appointments.

• Achieve daily and weekly performance targets for response times, contact rates, and booked appointments.

⛳️ Requirements

• Experience in customer service, appointment scheduling, inside sales, or call center settings.

• Exceptional phone presence combined with strong communication and active listening abilities.

• Comfortable working remotely while independently managing daily responsibilities.

• Familiarity with CRM software and virtual phone systems.

• Preference for candidates with RingCentral experience.

• Tech-savvy with the capability to quickly learn new software and systems.

• Open to coaching, goal-oriented, and driven by measurable performance outcomes.

• Dependable high-speed internet and a quiet, professional home office environment.

• Authorized to work in the United States.

• Must either reside in the Central Time Zone or be willing to consistently operate on Central Time/PST Time Zone.

🏝️ Benefits

• Health, Dental & Vision Insurance

• 401(k)

• Paid Time Off (PTO)

• Company-provided equipment and software

• Overtime opportunities during peak seasons

• Professional development and advancement opportunities