Customer Experience, Operations Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Engages directly with customers.

• Initiates proactive outreach to customers, welcoming them and providing information about authorized services and policies.

• Embraces and adopts new technological advancements and features.

• Acts as a trusted advisor in mobility programs.

• Strives to thoroughly comprehend customer needs and concerns.

• Regularly employs digital tools to access client policy information.

• Capable of advising on services provided by supplier partners.

• Exhibits strong skills in managing complex relocations.

• Collaborates internally with various customer support teams.

• Works in partnership with external supplier partners.

• Committed to maintaining high data integrity.

• Ensures that Key Experience Metrics and customer/client SLAs are met or exceeded.

• Addresses customer and client needs with quality, accuracy, and promptness.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred: University or college degree.

• Preferred: At least 1 year of experience in a customer experience or business operations role.

• International experience is an advantage, though not essential.

• Must be fluent in English, with proficiency in additional languages highly desirable.

🏝️ Benefits

• Competitive salary.

• Flexible workplace arrangements for a balanced work/life approach.

• Comprehensive benefits package and wellness program.

• Generous vacation days and holiday time paid by the company.

• Continuous opportunities for learning and career advancement.