This is a fully remote position, open to applicants in Canada.

📋 Description

• Gather and disseminate insights from customers.

• Apply sound judgment to resolve cases effectively.

• Develop and manage AI quality standards.

⛳️ Requirements

• 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any domain — OR a degree in Computer Science, Engineering, or a related technical discipline.

• Proficient enough in coding to conduct experiments: you've developed scripts, interacted with APIs, or created projects using Python, SQL, or JavaScript.

• A tangible portfolio showcasing your creations or outputs: prompt-engineered systems, dashboards, automations, academic or personal projects — with proof of results.

• Excellent communication skills for customer engagement and building trust.

• Strong ability to recognize patterns and synthesize information.

• An AI-native mindset. You instinctively utilize AI tools, view ambiguity as part of the process rather than a hurdle, and seek to learn how to configure and oversee these systems.

• A profound desire to achieve results for our customers, exhibiting high ownership over the outcomes you are responsible for.

• A natural curiosity and strong problem-solving instincts.

• A tendency to elevate the performance of your colleagues — mentoring others in building and synthesis, not just demonstrating it yourself.