Customer Experience Consultant – Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Play a key role in Sirva’s success by acting as the main point of contact for customers.

• Initiate proactive communication with customers to welcome them and provide service guidance.

• Embrace and implement new technological advancements and features.

• Act as a trusted consultant within the mobility programs.

• Strive to thoroughly comprehend customer needs and issues.

• Regularly use digital tools to retrieve client policy details.

• Capable of advising on services offered by our supplier partners.

• Exhibits strong skills in managing intricate relocations.

• Employ an omnichannel technology solution to enhance customer interactions.

• Collaborate internally with other customer support teams.

• Work together externally with supplier partners.

• Committed to maintaining high data integrity.

• Ensure that defined Key Experience Metrics and customer/client SLAs are achieved or surpassed.

• Attend to customer and client requirements with an emphasis on quality, accuracy, and promptness.

⛳️ Requirements

• High school diploma or equivalent qualification.

• University or college degree is preferred.

• At least 1 year of experience in a customer experience or business operations role is preferred.

• International experience is advantageous but not mandatory.

• Must be proficient in English, with additional language skills being highly valued.

🏝️ Benefits

• A comprehensive benefits package that includes a choice of two medical plans and two dental plans.

• Retirement plan with RRSP employer matching after one year of service.

• Life and disability insurance.

• Additional benefits are available. Specific benefits depend on employment status and may not be accessible to temporary or non full-time employees.