Customer Experience Associate III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supports inbound calls from cardholders who have inquiries or issues regarding their Debit card accounts when escalations or high call volumes arise.

• Aids in supervisor call backs.

• Provides assistance during agent chats.

• Collaborates with the call center floor to help representatives with questions or challenging calls.

• Responds to queries concerning the general dispute process.

• Conducts data entry for disputes as necessary.

• Assists the department supervisor and manager in the execution of work assignments. Acts as the department supervisor in the absence of the supervisor or manager.

• Performs additional duties as assigned.

⛳️ Requirements

• Must be at least 18 years of age or older.

• Must possess a High School Diploma or GED.

• A minimum of 1 year of experience in a Call Center or Customer Service role.

• All internal candidates must have at least 6 months of experience in their current position.

• Must successfully pass a criminal background check, credit check, and security fingerprinting.

• Must comply with camera requirements for meetings and training sessions.

• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to meet business requirements.

• Work Area: Must have a designated work area with a desk, chair, electrical outlet, and direct LAN connection.

• Equipment: The company will supply all required computer equipment.

• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps for both upload and download speeds.

• Must have a working knowledge of computers and Windows applications.

🏝️ Benefits

• Full Time Employment

• Competitive Pay: Pay is $18.00/hr, which may be below your state's minimum wage. Please consider this when applying.

• Career Growth Opportunities

• Comprehensive Benefit Options

• Positive Work Environment

• Work schedule: To Be Announced