Customer Experience Associate III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support the EPS Call Center in delivering customer service functions

• Handle incoming calls from debit cardholders and provide precise information over the phone

• Assist with supervisory calls and return calls

• Offer agent chat support

• Aid call center representatives with inquiries and challenging phone calls

• Respond to questions regarding the general dispute process

• Input dispute information as required

• Help supervisors and managers with the execution of work assignments

• Assume the role of department supervisor in the absence of the supervisor or manager

• Carry out additional assigned tasks

⛳️ Requirements

• Must be at least 18 years of age

• High School Diploma or equivalent qualification

• Minimum of 6 months experience in Customer Service, Call Center, or Dispatch

• Required to pass a background check, credit check, and security fingerprinting

• Must complete a mandatory 3-week training program

• Must achieve an average quiz score of 80% or higher

• Completion of all necessary E-Learning training is required

• Must have secure, reliable high-speed internet with verified speeds of at least 50 Mbps for both download and upload

• Wi-Fi is not allowed; a direct wired internet connection is necessary

• Must maintain a dedicated workspace equipped with a desk and chair in a quiet, distraction-free environment

• Must commit to a consistent work schedule and maintain 100% attendance during the three-to-six-week paid training period

• Must be proficient in navigating multiple screens and applications

• Preferred: Over 1 year of prior call center experience

• Internal candidates must have held their current positions for 6 months or more

🏝️ Benefits

• Full-Time Employment

• Competitive hourly wage of $18.00

• Opportunities for Career Advancement

• Comprehensive Benefit Package

• Positive Work Environment

• Paid training period lasting three to six weeks

• Company-provided equipment

• Health insurance coverage available

• Optional dental and vision programs

• Life and disability insurance options

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Potential bonuses or incentives based on business needs