Customer Experience Associate I

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Serve as the primary point of contact for inquiries from both potential and current recipients of the Iowa Medicaid Program and their affiliates.

• Deliver personalized telephone assistance to applicants, beneficiaries, and enrollees in various customer service roles.

• Precisely document enrollment requests and any status modifications.

• Input application and enrollment details into a web-based system for customers looking to apply for the program via phone.

• Maintain proficiency in technical and program policies related to the Iowa Family Care guidelines and other associated program policies.

• Offer clear, comprehensive, accurate, and impartial information based on a thorough understanding of program requirements.

⛳️ Requirements

• Fundamental understanding of a call center environment within a customer service capacity and quality monitoring procedures.

• Capability to build and sustain effective working relationships with applicants, beneficiaries, and colleagues.

• Proficiency in problem-solving through analysis and continuous feedback.

• Achieve outcomes through knowledge, empathy, and dedication.

• Ability to engage with individuals from diverse backgrounds.

• High School diploma or GED is required.

• Background check is mandatory.

• Must live within a one-hour driving distance from Des Moines, IA.

🏝️ Benefits

• Paid Training

• Equipment Provided from Des Moines, IA office

• Full-time schedule (40 hrs. a week)

• Career Growth Opportunities

• PerkSpot - Employee discount program

• Comprehensive Benefit Options