Customer Experience Analyst – Exclusive for Persons with Disabilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in the design and management of projects aimed at operational enhancements and the integration of new technologies;

• Monitor and evaluate key performance indicators associated with various projects;

• Discover opportunities for process improvement and innovation within the organization;

• Work collaboratively with the team to ensure the successful implementation of suggested enhancements;

• Keep informed about trends and emerging technologies relevant to the field.

⛳️ Requirements

• This role is specifically designated for individuals with disabilities (PWD); applicants must possess a medical diagnosis code (CID) that aligns with Law No. 8.213/91 defining disability, along with a current medical report;

• A bachelor's degree either completed or in progress in communications (Advertising, Journalism, Public Relations, or related fields);

• Excellent analytical and problem-solving abilities;

• Familiarity with artificial intelligence technologies.

🏝️ Benefits

• R$34.57 per day for 22 working days (gross), redeemable for meals through a Meal Voucher or Food Allowance;

• Commuter allowance (Vale-Transporte) for occasional office visits, as we primarily operate remotely (this benefit is subject to a 6% payroll deduction as per CLT regulations);

• Health and dental insurance through SulAmérica (employee contributions vary by plan);

• Life insurance to protect you and your family;

• Parental leave: 120 days for maternity leave and 15 days for paternity leave;

• Childcare support, credited to payroll or to the flexible benefits card to assist in the transition post-maternity or paternity leave;

• Profit-sharing (PLR) – up to one additional monthly salary per year, contingent on company revenue targets;

• Birthday Day Off – a paid day off to celebrate your birthday;

• Short Day – leave 2 hours early one day per week to manage personal matters or enjoy leisure time;

• Elife Benefits Club: a discount program providing employees with exclusive offers on products and services from partner companies;

• Moodar – emotional health support with up to 2 therapy sessions monthly;

• Partnership with TotalPass to facilitate fitness and wellness initiatives (e.g., gym access/classes);

• Partnership with Sesc to help you engage in cultural programs;

• Financial support for training courses and seminars in your field, covering up to 100% of costs;

• A personal development plan designed to assist in guiding your career trajectory within or beyond our organization.