Customer Data Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee a substantial portfolio of long-tail customers throughout DACH and Europe.

• Drive success primarily through one-to-many and digital channels, including webinars, in-app messaging, campaigns, knowledge base, and community engagement.

• Prioritize initiatives based on health scores, usage data, and system-generated signals.

• Act as the main point of contact for transactional, lower-touch customer engagements.

• Assist in structured renewal processes for long-tail accounts.

• Proactively identify churn risks by analyzing data signals and usage trends, executing predefined mitigation strategies.

• Collaborate with Sales and Account Management on commercial initiatives as necessary.

• Design and facilitate scalable training formats, such as group sessions, tutorials, and playbooks.

• Enhance and maintain self-service and knowledge resources.

• Empower customers to operate the platform independently.

• Analyze product usage, engagement signals, and support trends to discern patterns.

• Monitor dashboards and customer data to identify risks, gaps, or opportunities on a large scale.

• Provide insights to refine health scoring, segmentation, and reporting processes.

• Review customer contracts, order forms, and amendments to ensure accurate reflection of products, data domains, recipients, and entitlements in internal systems.

• Confirm that customer licenses, usage rights, and service entitlements are properly provisioned and in line with contractual agreements.

• Conduct data validation and cleanup tasks within structured workflows.

• Uphold high data quality standards in Salesforce, including:

• Account and opportunity hygiene.

• Correct mapping of products, SKUs, and entitlements.

• Accurate renewal dates, ACV, and contract terms.

⛳️ Requirements

• 1–2 years of experience in data analysis, operations, SaaS support, or customer-facing roles.

• Proficient language skills in English and German (C1 level).

• Comfortable operating in a high-volume, process-driven environment characterized by repetitive workflows.

• Experience with tools such as Salesforce, Churn Zero, Excel/Google Sheets, or similar systems.

• Proven ability to thrive in structured, process-oriented settings.

• Strong written communication skills suited for digital customer interactions.

• Highly organized and self-directed in a remote work environment.

• Strong analytical skills with a comfort in interpreting dashboards, usage metrics, and data trends.

• Demonstrated capacity to quickly learn new tools and systems (highly coachable).

• Exceptional attention to detail and data accuracy.

🏝️ Benefits

• Opportunities for professional development.

• Flexible working arrangements.