Customer Care Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Act as the main point of contact for incoming calls from account holders and potential customers.

• Initiate outbound calls to welcome new account holders, assist with overdue accounts, support patients who are not enrolled, and engage in special outreach initiatives.

• Assist patients in understanding their account options and promote enrollment and payment activities.

• Provide exceptional customer service while serving as a patient advocate and brand ambassador.

• Meticulously document customer interactions and account activities using proprietary CRM technology.

• Appropriately escalate concerns, complaints, and complex issues while maintaining a professional and empathetic demeanor.

• Engage in continuous coaching, quality assessments, and development opportunities to enhance skills and performance.

• Welcome feedback and show a commitment to personal and professional development.

⛳️ Requirements

• Previous customer service experience is essential.

• Preferred 1–2 years of experience in a call center or telephone-based customer support environment.

• Experience in healthcare, hospital settings, financial services, or patient-facing roles is advantageous.

• Familiarity with HIPAA guidelines is preferred.

• Excellent communication, active listening, and problem-solving abilities.

• Capable of working independently while maintaining a positive, team-oriented attitude.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital plans.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions available.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).