Customer Care Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a representative for Noctrix in direct virtual interactions with patients, which includes application training, product demonstrations, and both proactive and reactive therapy support.

• Function as a consultant for clinicians and technicians throughout the implementation process and calibration sessions to ensure the seamless integration of our product.

• Offer on-demand technical assistance as required through platforms preferred by patients.

• Identify therapy support requirements and provide valuable insights to the product management and development teams.

• Work collaboratively with clinicians and functional organizations to suggest content for training courses and materials.

• Sustain existing relationships with patients and both clinical and business partners.

⛳️ Requirements

• A High School diploma is mandatory.

• An Associate or Bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities.

• A consistently positive attitude, demonstrating a readiness to exceed expectations in assisting individuals with their challenges, while providing empathetic support and solutions with patience and understanding.

• Proven excellence in customer service with a strong capability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance.

• Exceptional verbal and written communication skills, along with an outstanding ability to communicate and collaborate effectively.

• Capability to understand, convey, coach, and instruct others on the clinical aspects and technical use of the product.

• Ability to diagnose complex customer issues across functions with minimal guidance using new technologies.

• Strong problem-solving and troubleshooting abilities.

• A robust sense of ownership and accountability.

• Proficiency in multitasking and managing multiple priorities in a complex and challenging environment.

• Prior experience in the sleep or neuromodulation industries is considered advantageous.

• Experience with Salesforce is also regarded as a plus.

🏝️ Benefits

• Comprehensive health benefits package.

• Competitive salary with opportunities for advancement.

• Ongoing professional development and training programs.

• Supportive and collaborative work environment.