Customer Care Specialist

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Delivers exceptional customer service by addressing all patient inquiries via phone, email, direct mail, and other communication channels.

• Upholds high-quality standards while complying with approved materials and guidelines.

• Methodically gathers necessary information for various programs and accurately enters it into specific program databases.

• Responds to customer product inquiries in accordance with company policy, utilizing approved FAQs and discussion guides.

• Demonstrates strong communication and tele-management abilities.

• Engages with callers empathetically and assists them in comprehending medical terminology when required.

• Efficiently identifies and manages potential Adverse Events and Technical Complaints following our Client’s Working Practice Documents (WPDs).

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience.

• Experience in customer service roles.

• Proficient typing skills at an expert level.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits packages customized to your role and location.

• A nurturing culture that inspires and uplifts.

• Primarily remote work options to promote a healthy work-life balance.

• A diverse, equitable, and inclusive workplace that encourages you to be your authentic self.