Customer Care Scheduler

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Evaluate trends in the contact center and track service performance against SLA standards.

• Create staffing strategies to achieve business objectives.

• Oversee Customer Connection Center operations related to the Workforce Management (WFM) system.

⛳️ Requirements

• Assess contact center trends, including transaction volumes and call patterns.

• Supervise inbound call and chat traffic.

• Produce and distribute agent schedules.

• Formulate standardized procedures for agent scheduling.

🏝️ Benefits

• Company values that prioritize people.

• Opportunities for professional growth.

• Varied career paths.

• A diverse, inclusive, and equitable workplace.