Customer Care Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage incoming calls and process orders through various channels, ensuring accuracy and efficiency in each transaction.

• Dispatch order confirmations via email and keep customers updated with status reports and follow-ups throughout the order process.

• Examine all orders for precision, make necessary modifications to existing orders, and ensure timely processing to fulfillment.

• Direct special orders using the correct procedures and provide pricing information upon request.

• Collaborate with internal departments to address customer inquiries and serve as a liaison to ensure customer needs are fulfilled.

• Acquire knowledge of new products within a single product line to explain basic products and services to customers, assisting in their purchasing decisions.

• Investigate and resolve billing and pricing inquiries, addressing customer concerns to guarantee satisfaction and seamless order processing.

• Address any order complications that hinder same-day shipping, and determine or approve credits, rebills, and product returns when necessary.

• Execute filing and other administrative duties as required.

⛳️ Requirements

• High School Diploma or equivalent.

• One to two years of customer service experience, ideally in an environment where calls were monitored and assessed, with metrics applied to individual and team performance.

• Proficient computer skills; fundamental knowledge of MS Outlook, Word, and Excel.

• Strong interpersonal and communication abilities; must be capable of cultivating and sustaining cooperative working relationships with customers and colleagues.

• Ability to calmly and effectively handle situations over the phone while upholding and promoting a positive company image.

• Capable of diffusing upset customers and/or intense situations.

• Exceptional attention to detail and accuracy.

• Experience in a distribution company is preferred.

• Emergency Medical or Hospital-related experience is a plus.

• Ability to independently manage all aspects of the job role, including meeting required goals and business practices in a remote setting.

• Additional job responsibilities as assigned.

🏝️ Benefits

• 401(k) Plan