Customer Care Representative

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities

• Anticipate handling 60 to 80 calls daily, with increased volume on Mondays

• Make a significant impact on communities by eliminating barriers to care and enhancing lives

⛳️ Requirements

• Must currently live in Mississippi

• One year of experience in a Call Center environment

• Six months of Customer Service experience

• Basic typing and computer skills with strong navigational abilities

• High-speed Internet connection such as Cable, DSL, or Fiber (minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps)

• Use of wireless and WiFi “air cards” is not permitted

• A quiet workspace at home free from distractions, including any caregiving responsibilities

🏝️ Benefits

• Health, Dental, and Vision Insurance

• Life and Disability Insurance

• 401(k) Retirement Plan with Company Match

• FSA and HSA Savings Plans

• Wellness Program with Incentives

• Voluntary & Ancillary Plans

• Pay on Demand

• Paid Time Off and Holiday Pay

• Birthday Holiday

• Maternity/Paternity Leave

• Continuing Education Reimbursement Program

• MTM Perks Discount Program

• Career Development Programs