Customer Care Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate sales contracts to confirm that the correct products are included and facilitate the ordering process.

• Offer insights to the Jacuzzi Sales team regarding any measurement errors and pricing inconsistencies.

• Conduct introductory calls with new clients to discuss ordered products and arrange tentative installation schedules.

• Help coordinate customer service and repair tasks, providing timely updates.

• Utilize ERP systems to generate customer change orders.

• Assess quality standards and monitor customer satisfaction and reviews promptly.

• Deliver exceptional customer service to both existing and former clients.

• Support customers throughout the sales and installation journey.

• Perform additional duties as required.

⛳️ Requirements

• Experience in customer service and data entry.

• Strong attention to detail.

• Basic computer proficiency.

• Excellent time management abilities with a demonstrated capacity to meet deadlines.

• Robust analytical and problem-solving skills.

• Experience in construction or sales contract review is preferred.

• Dependable and efficient.

• Availability to work Monday through Friday and every other Saturday from 9:30 AM to 6:00 PM PST.

🏝️ Benefits

• Medical, dental, vision, and life insurance plans.

• Paid vacation and holidays.

• Paid training.

• 401(k) plan with a matching program.

• Opportunities for advancement.