Customer Care Associate II

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as a representative of the company by providing outstanding customer service within the contact center.

• Work collaboratively with various teams to address customer issues and deliver product support.

• Foster relationships with Guardian members and providers by ensuring their needs are met promptly and effectively.

• Handle customer inquiries over the phone, providing accurate and satisfactory responses to their questions and concerns.

• Manage and de-escalate situations involving unhappy customers by offering calm assistance and support.

• Acquire a comprehensive understanding of the company’s products and/or services.

⛳️ Requirements

• High School Diploma.

• An Associate Degree or Bachelor’s degree is preferred.

• Background in a service-oriented industry.

• Minimum internet speed of 50/25 Mbps.

• A private and secure workspace that is free from distractions.

• Proficient phone skills, including experience with complex or multi-line phone systems.

• Strong organizational and time management abilities.

• Excellent active listening capabilities.

• Outstanding interpersonal skills and the ability to build rapport.

🏝️ Benefits

• Comprehensive medical, dental, supplemental health, life, and vision insurance for you and your dependents with no waiting period.

• Life and disability insurance coverage.

• A robust 401(k) plan with matching contributions.

• Tuition assistance, paid parental leave, and backup family care services.

• Flexible time off, dress code, and remote work policies to help you achieve a work-life balance that suits you best.

• Commitment to social responsibility in all areas of our operations.