Customer Care Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acts as a connector when necessary, serving as a liaison between the customer and manufacturer, as well as between the customer and freight carrier. Collaborates with the escalation team to secure additional order support, conduct customer follow-ups, or manage intricate customer cases.

• Enhances customer loyalty by delivering exceptional service, possessing thorough product and service knowledge, and seeking opportunities to minimize customer effort in ordering, shipping, order inquiries, and return/refund processes.

• Achieves or surpasses various performance metrics, which include but are not limited to customer service skills, accuracy, adherence to schedules, and speed of resolution. Engages in additional tasks as assigned by leadership.

• Engages with customers by answering inbound calls, promptly evaluating their needs, and proactively offering solutions with a high level of accuracy. Delivers outstanding customer service while managing calls related to product inquiries, order placements, and follow-ups.

• Updates inquiring customers on the status of their orders, rectifies errors in a cost-efficient manner, and resolves post-order issues, including returns, service failures, and concerns regarding in-store experiences.

⛳️ Requirements

• Must be at least 18 years old

• Must have legal authorization to work in the United States

• Preferably possesses 3 or more years of experience in customer service or retail sales.

• The knowledge, skills, and abilities typically gained through the completion of a high school diploma and/or GED.

🏝️ Benefits

• Comprehensive training and development opportunities

• Competitive salary and performance-based incentives

• Health, dental, and retirement benefits

• A supportive and inclusive work environment