Customer Care Analyst

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Oversee and track effective date management and item management for ISCC items in the Cust Main Screen.

• Supervise item pricing structures to ensure compliance with ISCC pricing guidelines.

• Generate monthly reports on ISCC performance (or as needed).

• Provide annual summaries of total items sold, including ISCC items.

• Review and address ISCC exclusion reports.

• Supply foundational data to support the Sustainability Team.

• Maintain and troubleshoot EDI (Electronic Data Interchange) connectivity with clients.

• Act as the primary contact for designated external customers concerning product inquiries, returns, credits, and general questions.

• Collaborate closely with product line management, marketing, sales, and customer care to uphold GDSN item attributes.

• Conduct new item uploads and maintain records in the OneWorldSync Portal to comply with GDSN standards.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Service or Data Analytics.

• Proficient in Microsoft Excel and other Office applications.

• Capable of effective communication with both external and internal customers.

• Experience with JD Edwards is required, including item setup, customer cross-referencing, and Bill of Material - preferred.

• Strong verbal and written communication skills.

• Highly organized with attention to detail and excellent multitasking abilities.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Flexible time off, beginning with 80 hours of paid time per year for full-time salaried employees.

• Company-paid holidays starting at 8 days per year, varying by location.

• Wellbeing program and Employee Assistance Program.

• Health Savings Account/Flexible Spending Account options.

• Life insurance, AD&D, short-term and long-term disability, along with voluntary benefits.

• Paid Parental Leave.

• Retirement Savings Plan with company matching contributions.

• Tuition Reimbursement (subject to approval).

• Discretionary annual bonus program (initial eligibility based on hire date).