Customer Care Advocate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to customers’ inquiries regarding pharmacy benefits or Rx order status in a timely, professional, and courteous manner.

• Offer customer support while escalating complex issues or inquiries to the appropriate support personnel as necessary.

• Utilize various systems to access customer records, deliver benefits information, process prescription orders, and update the status of prescriptions or orders.

• Adhere to all established processes and procedures.

• Manage challenging situations with professionalism.

• Perform additional tasks as assigned.

⛳️ Requirements

• High School Diploma or equivalent; additional post-secondary education or specialized training is advantageous.

• One year of experience in healthcare customer service; experience in a call center setting is a plus.

• Competence in computer systems and the ability to navigate multiple applications.

• Exceptional verbal and written communication skills, coupled with strong customer empathy.

• Capability to handle high call volumes while meeting performance standards.

🏝️ Benefits

• Health insurance.

• Employee assistance program.

• Paid time off.

• Flexible work arrangements.

• Professional development opportunities.