Crisis Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivers prompt, empathetic, and professional assistance to individuals facing emotional distress, behavioral health emergencies, or urgent mental health situations.

• Engages with crisis calls, texts, and chats by performing risk assessments, de-escalating scenarios, and ensuring safety through active listening, crisis intervention, and problem-solving strategies.

• Conducts follow-up calls after crises to ensure individuals and families have access to community resources.

• Achieves key performance metrics and service standards while demonstrating compassion towards individuals and families.

⛳️ Requirements

• High school diploma with four years of experience in social work, mental health, or a related field OR an associate's degree with two years of experience in social work, mental health, or a related field.

• Exceptional communication abilities.

• Professional demeanor and capacity to establish rapport with callers.

• Capability to support and provide crisis intervention resources to individuals in emotional distress.

• Strong sense of empathy and the ability to uphold ethical boundaries and confidentiality in high-pressure environments.

• Critical thinking and problem-solving capabilities.

• Typing speed of at least 40 words per minute.

• Proficiency in navigating multiple computer systems simultaneously.

• Willingness to attend and successfully complete over 200 hours of training.

🏝️ Benefits

• This role may qualify for short-term incentives as well as a comprehensive benefits package.

• Magellan provides a diverse array of health, life, voluntary, and other benefits and perks that support your physical, mental, emotional, and financial wellbeing.