Controls Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver both on-demand and scheduled remote technical support services for Key Accounts customers.

• Conduct diagnostics, troubleshooting, programming, maintenance, and equipment startup support for remote Building Automation Systems (BAS).

• Perform remote inspections and assessments of BAS, HVAC, and chiller systems, providing comprehensive reports on system performance and issue identification.

• Engage in communication via telephone, instant messaging, and email with onsite Trane and third-party technicians, customers, customer representatives, and Trane internal teams.

• Take part in technical and strategic account reviews with internal stakeholders.

• Determine necessary parts for repairs and collaborate with relevant teams for procurement.

⛳️ Requirements

• Strong understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.

• Competence in executing remote BAS diagnostics, troubleshooting, programming, and maintenance.

• Mastery of TGE, TGP, and TGP2 capabilities and application guides.

• Advanced knowledge of systems and proficiency in utilizing digital tools.

• Familiarity with networking, communication protocols, security, and fundamental aspects of Ensemble, SQL Database, diagnostics, and troubleshooting.

• Self-motivated with the ability to effectively prioritize tasks in a queue.

• Excellent verbal and written communication skills, capable of clearly conveying information to individuals with varying levels of control and mechanical expertise.

• Strong adherence to processes and documentation skills necessary for completing job paperwork.

• Ability to thrive in a remote team environment while offering coaching and support to others.

• A growth mindset aimed at keeping up-to-date with new products and recommending system enhancements.

• Willingness to work overtime/weekends as needed.

• Candidates without a 4-year degree are encouraged to apply; practical experience is prioritized.

🏝️ Benefits

• Benefits commence on DAY ONE for you and your family, encompassing health insurance and holistic wellness programs that provide generous incentives – WE DARE TO CARE!

• Family building benefits feature fertility coverage and adoption/surrogacy assistance.

• 401K matching up to 6%, along with an additional 2% core contribution = up to 8% company contribution.

• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

• Opportunities for educational and training advancement through company programs, alongside tuition assistance and student debt support.