Content Writer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop, modify, translate, and review communications directed at fans, including external FAQs and internal Agent Knowledgebases.

• Generate email, chat, SMS, and other types of fan-oriented communications as required.

• Act as the Subject Matter Expert for Ticketmaster's Tone of Voice throughout LATAM.

• Offer assistance and advice on Tone of Voice and best practices for content.

• Review fan-facing help centers and content to ensure compliance and consistency.

• Oversee content and Tone of Voice for chatbots and scripts across Fan Experience markets.

• Collaborate with local Fan Experience teams on content tailored to specific markets.

• Spot opportunities for innovative content formats, such as videos, infographics, and decision trees.

• Collaborate with Client Development and Communications departments to align strategies for addressing challenges.

• Enhance fan-facing help centers for better usability, navigation, intuitiveness, purpose, and SEO effectiveness.

⛳️ Requirements

• Proficiency in English, Spanish, and Portuguese, both written and spoken.

• Capability to create, translate, adapt, and proofread content for varied audiences and markets.

• Demonstrated experience in content creation, copywriting, editing, localization, or knowledge management.

• Experience in customer service, communications, digital content, or customer experience settings is preferred.

• Solid understanding of content governance, consistency, accuracy, Tone of Voice, and brand standards across various channels.

• Experience in generating and managing FAQs, Help Centres, Knowledge Bases, chatbot content, email templates, and chat scripts.

• Familiarity with digital customer experience best practices, content optimization, usability, accessibility, and SEO principles.

• Experience with CMS, knowledge base platforms, translation tools, or customer service technologies is a plus.

• Keen attention to detail and dedication to quality.

• Excellent written communication and stakeholder management abilities.

• Collaborative spirit across diverse teams and markets.

• Proactive, solution-focused mindset aimed at enhancing fan communications.

• Capability to juggle multiple priorities in a dynamic environment.

🏝️ Benefits

• Inclusive working environment.

• Support to help balance work and personal life.

• Opportunities for professional and personal development.

• New experiences and learning opportunities with talented colleagues.